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Privacy Policy

 

Last Updated: December 2025

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All Hands On Deck (AHOD HOLDINGS LLC) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at handymanremodelingdfw.com or use our handyman and home remodeling services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

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1. Company Information

Business Name: AHOD HOLDINGS LLC (d/b/a All Hands On Deck)
Address: 122 Rose Ln P3, Frisco, TX 75036
Service Area: Frisco, Texas and surrounding Dallas-Fort Worth areas

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2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Request a service quote or estimate

  • Fill out contact forms on our website

  • Call or email us for information

  • Use our live chat feature

  • Sign a Services Agreement

  • Subscribe to newsletters or promotional materials

The personal information we may collect includes:

  • Name and contact information (email address, phone number, mailing address)

  • Property address and type

  • Project details and service requirements

  • Payment information (processed securely through third-party payment processors)

  • Communication preferences

  • Any other information you choose to provide

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2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and approximate geographic location

  • Browser type and version

  • Operating system

  • Device type (desktop, mobile, tablet)

  • Pages visited and time spent on pages

  • Referring website or source

  • Date and time of visit

  • Click patterns and navigation paths

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2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings

  • Understand how you use our website

  • Improve website functionality and performance

  • Provide personalized content and advertisements

  • Analyze website traffic and user behavior

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

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3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Process service requests and provide quotes

  • Schedule appointments and site visits

  • Perform handyman and remodeling services

  • Communicate about your projects

  • Process payments and manage billing

  • Provide customer support

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3.2 Business Operations

  • Maintain and improve our website

  • Analyze usage trends and customer preferences

  • Develop new services and features

  • Conduct market research

  • Manage business operations and administration

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3.3 Marketing and Communication

  • Send promotional offers and newsletters (with your consent)

  • Provide updates about our services

  • Share helpful tips and project ideas

  • Request feedback and reviews

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3.4 Legal Compliance

  • Comply with legal obligations and regulations

  • Protect against fraud and unauthorized transactions

  • Enforce our Terms of Service

  • Respond to legal requests and prevent harm

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4. Third-Party Services and Tools

4.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used before coming to our site. Google Analytics uses cookies to collect this information. The information generated is transmitted to and stored by Google on servers in the United States.

Google Analytics is configured to anonymize IP addresses and does not collect personally identifiable information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information on Google's privacy practices, visit: https://policies.google.com/privacy

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4.2 Live Chat Service (Tawk.to)

We use Tawk.to to provide live chat support on our website. When you use the chat feature, Tawk.to may collect your name, email address, IP address, and conversation content. This information is used solely to provide customer support and improve our services.

Tawk.to's privacy policy can be found at: https://www.tawk.to/privacy-policy/

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4.3 Payment Processors

We use secure third-party payment processors to handle credit card transactions. We do not store complete credit card information on our servers. Payment information is encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

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4.4 Social Media Platforms

We maintain profiles on social media platforms including Facebook, Instagram, LinkedIn, YouTube, and Twitter/X. When you interact with our social media pages, those platforms may collect information about you according to their own privacy policies. We may share photos of completed projects on these platforms (with customer permission as outlined in our Services Agreement).

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5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

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5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services to you, including:

  • Website hosting and maintenance providers

  • Payment processors

  • Analytics services

  • Email and communication platforms

  • Customer relationship management systems

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

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5.2 Business Transfers

If AHOD is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

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5.3 Legal Requirements

We may disclose your information when required by law or in response to valid legal requests, including:

  • Compliance with court orders, subpoenas, or legal processes

  • Protection of our legal rights and property

  • Investigation of fraud or security issues

  • Protection of safety and security of individuals

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5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

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6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Secure servers and data storage systems

  • Limited access to personal information by authorized personnel only

  • Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

  • Active customer relationships and ongoing projects

  • Warranty periods (12 months following project completion)

  • Legal and regulatory requirements

  • Dispute resolution and legal claims

  • Business and tax purposes

When personal information is no longer needed, we will securely delete or anonymize it.

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8. Your Privacy Rights

You have certain rights regarding your personal information:

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8.1 Access and Correction

You have the right to access and update your personal information. You can request to review or correct information we hold about you by contacting us.

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8.2 Deletion

You can request deletion of your personal information, subject to certain exceptions such as:

  • Completing transactions and providing services you requested

  • Complying with legal obligations

  • Maintaining business records for tax and accounting purposes

  • Exercising or defending legal claims

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8.3 Marketing Communications

You can opt out of receiving promotional emails by:

  • Clicking the "unsubscribe" link in any marketing email

  • Contacting us directly to update your preferences

  • Managing your communication preferences in your account (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages regarding your projects and appointments.

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8.4 Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers. You can control cookies through your browser settings and use opt-out mechanisms provided by third-party services like Google Analytics.

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9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

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10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and partner sites. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

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11. Texas Residents

As a Texas-based company serving primarily Texas residents, we comply with applicable Texas state laws regarding privacy and data protection. If you are a Texas resident, you have the rights outlined in this Privacy Policy, including rights to access, correct, and delete your personal information.

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12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Post the revised policy on our website

  • Notify you of material changes via email or website notice (when appropriate)

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

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13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AHOD HOLDINGS LLC
122 Rose Ln P3
Frisco, TX 75036
Website: www.handymanremodelingdfw.com

We will respond to your inquiry within a reasonable timeframe.

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14. Effective Date

This Privacy Policy is effective as of the date listed at the top of this document and applies to all information collected by AHOD HOLDINGS LLC through our website and services.

By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

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